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© ITFW Timepieces. All Rights Reserved.
 

ITFW Frequently Asked Questions

Frequently asked questions

We’re not your typical store and you’re not a typical client. We’re here to help with the best of our abilities and we will answer all of your questions.

Please tell me about the name In The Fourth Watch.

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The name of our company was inspired by the book of Matthew 14:25 | “…And In The Fourth Watch of the night he came unto them, walking upon the sea.” It’s all about time. The precise moment to step out of your comfort zone – daring to believe it.

What about the 5% For Kids campaign?

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Each product sold in our store is an investment in a child’s future! Our charitable goal is to help kids in need both in the US and around the world. It’s what we call our “5% For Kids” campaign.

 

The inspiration for our campaign came during a charitable trip to South Africa in 2009. During our expedition, we became aware of some serious issues concerning the lack of necessities for children and their families. Specially, school supplies. Inspired by this same vision, we began to pay attention to our surroundings with the idea of combining our business plan with a seed of hope for those in need. Thus our “5% For Kids” was born.

Are you guys an authorized dealer?

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Yes. ITFW | In The Fourth Watch Timepieces is authorized to sell the majority of the products found in our website with the exception of a select number of items available in our Garage Sale inventory.

Are we talking about genuine timepieces?

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Yes. Our products are new, in the box and with all the original contents. Each product is inspected and tested prior to shipping. Our company does not sell used or refurbished products with the exception of a select number of items available in our Garage Sale inventory. We take this very seriously.

Is ITFW Timepieces is a secure site?

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Shop with confidence! ITFW Timepieces is secure, indeed.
AUTHORIZE.NET | Our Payment Processing is connected to Authorize.Net Payment Gateway, which provides the complex infrastructure and security necessary to ensure fast, reliable and secure transmission of transaction data. Authorize.Net manages the routing of transactions just like a traditional credit card swipe machine you find in the physical retail world, however, Authorize.Net uses the Internet instead of a phone line. To learn more about the credit card processing please visit: Authorize.net Credit Card Process Diagram.
TRUSTWAVE | In The Fourth Watch and brands are enrolled in Trustwave’s Trusted Commerce program to validate compliance with the Payment Card Industry Data Security Standard (PCI/DSS) mandated by all the major credit card associations.
SHOPIFY | A secure site powered by Shopify. Credit card and order data is encrypted and secure. Shopify is Level 1 PCI compliant and uses 128 bitSSL certificates to keep order details secure. Our SSL certificate utilizes industry standard 128 bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.
Our validation is available for review at the footer of each page.

How does ITFW Timepieces ship a product?

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Our company ships our timepieces via UPS, USPS and FedEx – Monday to Friday from 9:00am to 2:00pm.
The cutt-off time for shipping is 2:00pm Eastern Standard Time. No shipping is available during Holidays.

 

Please allow 24-48 hours for the shipment of your product. In most scenarios, our products are shipped in 24 hours or less!
Our company will provide an invoice, a tracking number and insurance coverage with all orders.

What about international shipping?

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Yes. International orders are available. Please get in touch with our crew for details.

 

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying our product, if necessary.

 

A Custom/Courier Fee of $10.00 will be applied (custom paperwork and delivery) to all International Orders.

Is there any type of warranty besides the factory warranty?

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No. Your Timepiece comes loaded with the Factory Warranty.

I heard about a 10% discount. Please tell me more.

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Yes. MTM Special Ops Products, only. ITFW Timepieces offers a 10% discount for purchases made directly by Military, Law Enforcement and Fire Department personnel. However, second party orders will be considered.

 

To receive the discount, we will ask you for proof of your enrollment. (see below for the acceptable forms.) Proof of enrollment must be submitted via email to [email protected] | Subject Line: Proof of Enrollment.

 

Include your telephone number to receive a call-back from an ITFW representative to place your order once proof is received and/or verified. Your order must be placed over the telephone or via email as discounted orders cannot be processed directly on our website. If any further information is needed, please feel free to contact our crew at 1.978.772.5559.

 

Who is eligible for a discount?

 

1. U.S. Military and Federal (.mil or .gov email verification): Active Duty Military Personnel, Military Veterans (with DD Form 256 or DD Form 214 verification), National Guard Personnel, Military Reservists, Federal law Enforcement Officers, Federal Fire/Emergency Response and U.S. Coast Guard.

 

2. U.S. State and Local Law Enforcement, Fire and Emergency Response(I.D. Verification): Law Enforcement Officials, Fire Department Personnel Officials, Emergency Medical Services (EMS) Personnel Officials.

 

3. U.S. Military Retirees (.mil or .gov email or valid retired I.D. card verification or DD Form 214): Retired members of the U.S. Armed Forces.

I need a depth rating guideline for the next water session.

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Always follow the instructions of your respective brand, the manufacturer of your product.

 

For additional reference: [50 Meters] Brief water exposure. [100 Meters] Built to withstand swimming pools, snorkeling. [200 Meters] Extreme underwater conditions, recreational scuba diving. [300 Meters] Extreme underwater conditions, professional scuba diving.

 

– Never touch and/or press “ANY” button underwater.

Have a question or a concern?

If you have a question or a concern we’re here to help you. By shopping with us or using our website we have your consent to our policies and procedures.