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© ITFW Timepieces. All Rights Reserved.
 

ITFW Frequently Asked Questions

Answering Questions and Concerns

Frequently asked questions

We’re not your typical store and you’re not a typical client. We’re here to help with the best of our abilities to answer your questions and concerns.

Please tell me about the name In The Fourth Watch.

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The name of our company was inspired by the book of Matthew 14:25 | “…And In The Fourth Watch of the night he came unto them, walking upon the sea.” It’s all about time. The precise moment to step out of your comfort zone – daring to believe it.

What about the 5% For Kids campaign?

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Each product sold in our store is an investment in a child’s future! Our charitable goal is to help kids in need both in the US and around the world. It’s what we call our “5% For Kids” campaign.

 

The inspiration for our campaign came during a charitable trip to South Africa in 2009. During our expedition, we became aware of some serious issues concerning the lack of necessities for children and their families. Specially, school supplies. Inspired by this same vision, we began to pay attention to our surroundings with the idea of combining our business plan with a seed of hope for those in need. Thus our “5% For Kids” was born.

Are we talking about genuine timepieces?

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ITFW Timepieces only sells new products, sealed, in the box and with all the original contents. All products are purchased from the manufacturer (seasonal inventory) directly or by another watch retailer (promotional inventory). Unless stated otherwise, our products are covered by the manufacturer warranty by the manufacturer’s discretion, tracked by Model Number/Serial Number/Case Number upon presentation by you to be defective in material or workmanship.

 

Each product is inspected and tested prior to shipping. Our company does not sell used or refurbished products with the exception of those available in our Garage Sale inventory. We take this very seriously. We aim for customer satisfaction and product support.

Is ITFW Timepieces is a secure site?

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Shop with confidence! ITFW Timepieces is secure, indeed.

 

SHOPIFY | A secure site powered by Shopify. Credit card and order data is encrypted and secure. Shopify is Level 1 PCI compliant and uses 128 bitSSL certificates to keep order details secure. Our SSL certificate utilizes industry standard 128 bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.

 

SHOPIFY PAYMENTS | Keep payment info and business data safe. Shopify Payments is PCI compliant and supports 3D Secure checkouts:

 

1. 3D SECURE CHECKOUTS // 3D Secure requires customers to complete an additional verification step with the card issuer when paying. Typically, you direct the customer to an authentication page on their bank’s website, and they enter a password associated with the card or a code sent to their phone.

 

2. PCI COMPLIANT // The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that ALL companies that accept, process, store or transmit credit card information maintain a secure environment.

 

3. PAYMENT DATA ENCRYPTION // Payment encryption is a security measure used to reduce the likelihood of credit or debit card information being stolen. Credit card encryption involves both the security of the card, the security of the terminal where a card is scanned, and the security of the transmission of the card’s information between the terminal and a back-end computer system.

 

TRUSTWAVE | In The Fourth Watch and brands are enrolled in Trustwave’s Trusted Commerce program to validate compliance with the Payment Card Industry Data Security Standard (PCI/DSS) mandated by all the major credit card associations.

 

Discover more at our // ITFW Secured Site // Section.

How does ITFW Timepieces ship a product?

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Our company ships our timepieces via UPS, USPS and FedEx – Monday to Friday from 9:00am to 2:00pm.
The cutt-off time for shipping is 2:00pm Eastern Standard Time. No shipping is available during Holidays.

 

Please allow 24-48 hours for the shipment of your product. In most scenarios, our products are shipped in 24 hours or less!
Our company will provide an invoice, a tracking number and insurance coverage with all orders.

What about international shipping?

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Yes. International orders are available. Please get in touch with our crew for details.

 

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying our product, if necessary.

 

A Custom/Courier Fee of $10.00 will be applied (custom paperwork and delivery) to all International Orders.

Is there any type of warranty besides the factory warranty?

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No. Unless stated otherwise, our products are covered by the manufacturer warranty by the manufacturer’s discretion, tracked by Model Number/Serial Number/Case Number upon presentation by you to be defective in material or workmanship.

Is there a fee for order cancellations or returns?

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Cancellations and returns will receive full merchandise credit, less – shipping charges (when applicable), credit card rate charges (2.9% + 30¢ USD) and restocking fees (5% of product value).

I need a depth rating guideline for the next water session.

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Always follow the instructions of your respective brand, the manufacturer of your product.

 

For additional reference: [50 Meters] Brief water exposure. [100 Meters] Built to withstand swimming pools, snorkeling. [200 Meters] Extreme underwater conditions, recreational scuba diving. [300 Meters] Extreme underwater conditions, professional scuba diving.

 

– Never touch and/or press “ANY” button underwater.

Have a question or a concern?

If you have a question or a concern we’re here to help you – please, send us a note. By shopping with us or using our website we have your consent to our policies and procedures.