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© ITFW Timepieces. All Rights Reserved.
 

ITFW Shipping Returns and Exchanges

How ship our products

Our company ships insured products via UPS, FedEX and USPS.
The carrier will be selected based upon your geographic location.

Shipping information

Orders shipped to APO/FPO addresses will be shipped by U.S. mail, and it should be understood that they are considered domestic U.S. addresses. Shipping charges for APO/FPO will be the same as for domestic mail (FedEx shipments are delivered on business days only and not weekends or holidays and a signature of receipt is required upon delivery of your watch by FedEx. If you are unable to sign upon delivery, you must then pick up your watch at the shipping facility).

 

Our store processes shipping orders: Monday to Friday from 9:00am to 2:00pm (shipping cut-off time), Eastern Standard Time. No shipping is available during Holidays. Please allow 24-48 hours for the shipment of your product.

 

International orders are available. Please get in touch with our crew for details. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying our product, if necessary. A Custom/Courier Fee of $10.00 will be applied (custom paperwork and delivery) to all International Orders.

 

We recommend that billing and shipping addresses are identical always, whenever possible. Every address and phone number submitted will be verified. We offer the option of shipping to different shipping and billing addresses, however, our customer service department must first contact you for further information, prior to your order being shipped.

All orders placed after 2:00 p.m. will not be processed until the following business day (US Holidays excluded). International orders are available. Please get in touch with our crew for details.

Standard delivery

3-10 Business Days

Free Up to $38.00

Ground standard

3-7 Business days

$5.99

Ground home

3-5 Business Days

$6.99

2nd day

2 Days

$25.00

Priority overnight

Overnight

$95.00

First overnight

First

$120.00

Returns, exchanges and refunds

For the return or exchange of any product please contact our return & exchange department at: [email protected] with detailed information about your inquiry. We will contact you shortly with further details and your RMA# (Return Merchandise Authorization).

 

RETURNS

 

Any product, has an expiration of 10 days from the receipt of your purchase to be returned. The purchaser is responsible for any return shipping charges.Once the product is returned, its condition will be evaluated thoroughly. All merchandise that is returned or exchanged must be received in new, original and unused condition, along with all original manufacturer boxes, manuals and booklets with packaging and accessories intact.

 

All returns and exchanges are subject to inspection by our returns department. Any watch that is worn, scratched, sized or altered in anyway will be denied credit or exchange. Watch bands, bracelets and accessories are not returnable for exchange, refund and/or credit. Our company reserves the right to reject any damaged or worn returns even if a return authorization number was originally granted. Watches that were received in a damaged or worn condition, will be returned to the customer, with the return shipping charge billed to the customer.

 

Returns will receive full merchandise credit, less shipping charges and restocking fees (20% of product value).

 

EXCHANGES

 

Any product, has an expiration of 10 days from the purchased date to be exchanged. The purchaser is responsible for any exchange shipping charges.
Once the product is exchanged, its condition will be evaluated thoroughly. All merchandise that is returned or exchanged must be received in new, original and unused condition, along with all original manufacturer boxes, manuals and booklets with packaging and accessories intact. All returns and exchanges are subject to inspection by our returns department. Any watch that is worn, scratched, sized or altered in anyway will be denied credit or exchange. Watch bands, bracelets and accessories are not returnable for exchange, refund and/or credit. Our company reserves the right to reject any damaged or worn returns even if a return authorization number was originally granted. Watches that were received in a damaged or worn condition, will be returned to the customer, with the return shipping charge billed to the customer.

 

Exchanges will receive full merchandise credit, less shipping charges, towards your selection of another timepiece of equal or greater value, after the exchange order is placed.

 

REFUNDS

 

Refunds are issued based on the payment method used at the time of purchase. Most credit card purchases are refunded with 3-10 business days. If you detect issues with your refund, please let us know.

All products sold by our store are inspected and tested prior to shipping. We take this very seriously.
Our company does not sell used or refurbished products with the exception of a select number of items available in our Garage Sale inventory.
All products are new, in the box and with all the original contents.

Additional notes

INSURANCE

 

When shipping a return or an exchange, it is advised to use safe packaging with a traceable courier and to insure the package for the full value, as we are not responsible for packages that we do not receive.

 

WARRANTY

 

If there is a problem with the mechanics of your product and/or you encounter the need of a repair, please contact the manufacturer of your product as your product is protected by the manufacturer warranty. The warranty of any timepiece starts on the date of purchase and covers all defects in materials and workmanship. It does not apply to normal wear and tear, abuse, misuse or failure to follow the owner’s manual watch instruction.

 

DEFECTS

 

Visual defects of any kind, must be reported immediately, after delivery time, to our customer service department at: [email protected]

 

If you have questions please let us know! We are here to help you and to provide you support in any possible way. Our company offers no implied or expressed warranties or guarantees. All products sold by our store are inspected and tested prior to shipping. We take this very seriously. Our company do not sell used or refurbished products. All products are new, in the box and with all the original contents.

 

Our intention is to conduct our business in the best way as possible, providing excellent customer service and products. Our policies and procedures are in place with your satisfaction in mind.

 

Thank you for shopping with us!